• Processing time: Your order will be prepared and shipped within 30 hours of order confirmation.

• Delivery time: Delivery takes between 3 to 5 business days. Depending on the governorate/city you reside in.

• Order tracking: Once you place your order, we will contact you to confirm it. And once your order is ready, the shipping agent will contact you to schedule and confirm the delivery date.

• Upon receipt: Please inspect your order and check the sizes without trying them on, for health and hygiene reasons. and make sure there are no manufacturing defects before the delivery representative leaves.

• Notice of non-acceptance of returns after opening or use: For health reasons, We do not accept returns of products that have been unsealed, tried on, or used. Except in the case of a clear manufacturing defect that is proven immediately upon receipt.

• Return procedure in case of a defect: If you discover a manufacturing defect upon receipt, Please notify the delivery representative immediately, and prepare a receipt report to that effect, and contact customer service within 24 hours to arrange for replacement or return.

• Shipping responsibility: In case of shipping delays due to circumstances beyond our control (such as weather conditions or customs procedures), we will notify you immediately of any change in the expected delivery date.

• Changing the delivery address: You can modify the delivery address within 12 hours of order confirmation. by contacting the support team. After this period, we may not be able to modify the address.

• No delivery on public holidays: Please note that Fridays and public holidays are not counted as business days for delivery.

• Delivery fees: Delivery fees are calculated based on your location. and are clearly displayed before payment is completed. and are non-refundable in case of order cancellation after shipment.

• Contact us: For any inquiry regarding your order or delivery schedule, you can contact our customer service team at [email/phone number], and we will be happy to assist you.