• Hygiene First: As our products are underwear, and because your health and safety are our top priority, our policy is simple and straightforward.

• Essential Condition: The product must be returned exactly as received (in its sealed packaging, and never tried on).

• Non-Returnable Items: For health and hygiene reasons, any product that has been opened, tried on, or used cannot be returned or exchanged under any circumstances.

• Timeframe: You have [3 days] from the date of receipt to request an exchange or return (for unopened products only).

• Our Mistake? If the product has a manufacturing defect or if we sent you the wrong size, we will cover all shipping costs and replace it for you free of charge. However, if you wish to exchange it without a product defect, our valued customer will be responsible for shipping fees.

• How to Request a Return or Exchange: Please contact customer service via [Email / WhatsApp Number] within the specified period, attaching your order number and a clear photo of the product as it is (without opening the package) to expedite the process.

• Inspection of Returned Product: Upon receiving the product, it will be thoroughly inspected to ensure it has not been opened or used. If the package is found to be opened or the product tried on, the request will be rejected, and the shipment will be returned to you at your own expense.

• Return Processing Time: After receiving and approving the returned product, your request will be processed within 3 to 5 business days, and you will be notified via email or text message.

• Compensation Options: If the return is accepted, you can choose a full refund (to the original payment method) or store credit to use for future purchases.

• Shipping Costs for Non-Defective Returns: If you wish to exchange the product for a personal reason (such as a change of mind or choosing a different size), the customer bears the round-trip shipping costs, which will be deducted from the refunded amount if applicable.

• Exceptions: Returns do not include products purchased during final sale offers (final sale), unless there is a proven manufacturing defect, as determined by the store’s policy.

• Contact Us: We are here to help you every step of the way. For any inquiries regarding returns or exchanges, do not hesitate to message us at [Email / Phone Number], and we will respond as soon as possible.