Hygiene First: Since our products are underwear, and because your health and safety are our top priority, our policy is simple and straightforward.
Main Condition: The product must be returned exactly as received (in its sealed box, and strictly untried).
Non-Returnable Items: For hygiene and health reasons, any item that has been opened from its packaging, tried on, or used cannot be returned or exchanged under any circumstances.
Timeframe: You have [3 days] from the date of delivery to request an exchange or return (only for unopened items).
Our Mistake? If the product has a manufacturing defect or we sent the wrong size, we will cover all shipping costs and replace it for free. However, if you wish to exchange it without any defect in the product, the customer will bear the shipping fees.
